Published Articles

(Credit Pete Oshea)

Paul Burns writes articles for a number of leading industry publications. Some of them are listed below:

ETM Magazine:

• Protecting Applications Against Failures in Public Clouds (Q3'2011, pg. 94-96)
• Seven Reasons (Why CIOs Should Embrace Service Level Management) (Q3'2010, pg. 92-93)
• Professional Profile (Q1'2010, pg. 9)
• Cloud Computing for Skeptics (Q1'2010, pg. 54-56)
• The Incredible Journey [to ITSM] (Q1'2009, pg. 76-78)

All Analtyics:

• Go Cloud for Flexible Analytics Infrastructure (1/27/2012)
• Why IT Needs Analytics, Too (12/27/2011)
• On Demand Analytics Sensible for Social Media (11/28/2011)
• Cloud Analytics: Beyond Hype & Past Cloud Washing (10/31/2011)

CIO Update:

• Service Catalog: To build or buy?
• Who is Stealing Your BSM Thunder?
• Taking the Next Step with BSM

itSM Solutions:

• Service Catalog: Integration = Value
• Service Catalog and the Back Office Connection
• Service Catalog - The Next Killer Application Has Arrived
• Driving Business Success with ITIL v3
• Better ITIL Implementations with Business Service Management

Blogs:

• Guest Post: Getting the Most out of Cloud Computing with the Self-service Interface (Service Catalog Community and Blog)

Registration Required:

• BSM - Beyond ITIL v3 (ITO America)
• A Cost Optimization Framework for the Economic Downturn and Beyond (ITO America)